Nine clear steps from first message to delivered goods — with the two timelines that matter most: samples in 5–7 days and bulk production in 10–15 days after artwork approval. Custom runs start at a 5,000-piece MOQ.
You send a brief — product type, size, material, colour, quantity, and destination port — or simply a reference photo. The more detail, the faster and tighter the quote.
We return a structured quote: unit price by volume tier, tooling/plate fee (if any), lead time, Incoterm (EXW/FOB/CIF) and payment terms. No hidden line items.
You confirm the specification and price, and we issue a Proforma Invoice. A deposit (typically 30%) opens the production slot.
Our team lays out your artwork to print-ready specs — logo placement, Pantone colours, fold and bleed. You review and approve the digital proof before anything prints.
Physical samples are produced and shipped to you (usually 5–7 days). This is where you verify handfeel, print and colour in person before committing to volume.
On sample approval, the full run begins. In-line QC monitors print registration, ply bond and fold accuracy throughout the 10–15 day bulk window.
Goods are bundized, cartoned or private-label packed per your spec, then palletized and stretch-wrapped. Packing lists and carton marks are prepared for customs.
We arrange consolidation to Ningbo/Shanghai port, book container space, and handle export docs (commercial invoice, packing list, Bill of Lading, Certificate of Origin). You track the shipment to your port or warehouse.
Support does not stop at delivery. We handle: (a) quality claims — send photos within 15 days of arrival and we investigate, with replacement or credit on confirmed issues; (b) re-orders — approved samples are archived so repeat SKUs match the first shipment exactly; (c) documentation — we re-issue or amend shipping and compliance docs on request; (d) continuous improvement — feedback on ply, softness or print is fed back into the line; (e) account support — a dedicated contact for ongoing programs and quarterly forecasting. Long-term partners get priority scheduling and volume pricing.
From confirmed artwork, samples take about 5–7 days and bulk production 10–15 days; shipping adds transit on top (sea freight to the US/EU is typically 20–40 days depending on port and season). The minimum order for custom printing is 5,000 pieces per design. Total door-to-door timing = sampling + bulk + freight, so plan a realistic 6–10 week window for a first custom program including ocean transit.
Send your brief and we'll return a structured quote with lead times — usually within one business day.
